How do I submit a ticket in the app? 💬

Disclaimer: Please use the ticket function to submit a question about your profile, a technical issue with the app, or a question about payment.  If you need to call out from a job within 24 hours of , please use the emergency alert button in the job itself.

1. Login in to the BT Provider app via your phone or desktop. 
   
2. Navigate to the "Support Menu" button on the left hand side of your screen.

3.Click on the "Support Menu" button and a form will pop up for you to complete.

4. Fill out all the fields in order to submit the ticket.

5. Our team will automatically be notified and we will get a response to you within 24 hours.

6. Alternatively, you can also click on the "Explore FAQ" button to pull up our knowledge base, which has a ton of helpful information and answers to questions you may have.

7. In the Knowledge Base, you will be able to search through our helpful articles to find the info you are looking for.  If you still don't find the info you are looking for, please submit the ticket.

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